Bloq.it: UK Smart Locker Maintenance Case Study

Maintaining smart locker availability across the UK

Bloq.it works with Service Innovation Group UK to support the reliability and presentation of its UK smart locker network. A dedicated field team combines responsive maintenance with central programme management and structured reporting.

The smart locker maintenance challenge

As locker networks expand, faults at individual locations can disrupt customer collections and deliveries. Bloq.it needed trained local technicians, consistent visit standards and clear visibility of outstanding issues across a geographically dispersed estate.

SIG UK's field maintenance solution

Our support combines logistics coordination and ongoing maintenance through trained field technicians working to agreed procedures.

• Operational checks and approved component replacement for locker screens, keypads and other agreed hardware.
• Support for connectivity issues and escalation of faults requiring specialist intervention.
• Responsive field visits to address reported issues and help restore locker availability.
• Locker condition, cleanliness and presentation checks during each visit.
• Visit records, photographs and issue reporting through Celero One.

Electrical diagnosis, testing and electrical repairs sit outside the field team's agreed maintenance scope and are escalated to appropriately qualified specialists.

Value for the locker network

Central coordination and local field delivery give Bloq.it a scalable maintenance resource, consistent service processes and visibility of field activity. The programme is designed to reduce avoidable disruption, protect asset availability and support a reliable customer experience.

Post-deployment support for unattended assets

The case demonstrates SIG UK's capability in supporting deployed smart locker infrastructure. It complements our retail installation and maintenance services and asset management and logistics support, with the scope agreed around each client's equipment and operating procedures.